1. Introduction
This Privacy Policy explains how Snapshot, LLC ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our custom sports card creation service. We are committed to protecting your privacy and handling your personal information responsibly.
2. Information We Collect
Personal Information
When you create an account or place an order, we collect:
- Name and email address
- Billing and shipping addresses
- Phone number (optional)
- Payment information (processed securely through third-party providers)
Content You Upload
We collect and process:
- Photos and images you upload for card creation
- Text and information you add to your cards
- Design choices and customizations
Technical Information
We automatically collect:
- IP address and device information
- Browser type and version
- Usage data and analytics
- Cookies and similar tracking technologies
Communication Records
When you contact us, we may collect:
- Email correspondence
- Support ticket information
- Chat logs and communication records
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Create and customize your sports cards
- Manage your account and provide customer support
- Process payments and prevent fraud
- Send order confirmations and shipping notifications
- Improve our services and user experience
- Send marketing communications (with your consent)
- Comply with legal obligations
4. Information Sharing and Disclosure
We may share your information with:
Service Providers
- Payment processors (Stripe)
- Printing and fulfillment partners
- Shipping carriers (USPS, UPS, FedEx)
- Cloud storage and hosting providers
- Analytics and marketing platforms
Legal Requirements
We may disclose information when required to:
- Comply with legal obligations or court orders
- Respond to government requests
- Protect our rights and property
- Ensure user safety and security
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Data Security
We implement comprehensive security measures including:
- Industry-standard encryption for data transmission and storage
- Secure servers and databases with access controls
- Regular security audits and monitoring
- Employee training on data protection practices
- Multi-factor authentication for administrative access
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Process orders and handle customer support
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
You may request deletion of your account and associated data, subject to legal retention requirements.
7. Your Rights and Choices
Account Access and Control
- Access and update your account information
- Download your data and order history
- Delete your uploaded images and content
- Close your account (subject to legal requirements)
Marketing Communications
You can:
- Opt out of marketing emails at any time
- Unsubscribe using links in our emails
- Contact us to update your communication preferences
Cookies and Tracking
You can:
- Manage cookie settings in your browser
- Opt out of analytics tracking
- Disable targeted advertising
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws through appropriate safeguards such as standard contractual clauses or adequacy decisions.
9. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
10. State Privacy Rights
California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect about you
- Delete your personal information
- Opt-out of the sale of your personal information
- Non-discrimination for exercising your rights
Other State Privacy Laws
We comply with applicable state privacy laws including Virginia's CDPA and Colorado's CPA. Contact us to exercise your rights under these laws.
11. Third-Party Services
Our service integrates with third-party services including:
- Google Analytics for website analytics
- Stripe for payment processing
- Supabase for data storage and authentication
- Various shipping and logistics providers
These services have their own privacy policies, and we encourage you to review them.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes via email or through our service. Your continued use of our service after such notification constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
Snapshot, LLC
Email: privacy@makesnapshots.com
Support: support@makesnapshots.com
Address: Des Moines, Iowa, United States
For the fastest response, please use our contact form or email us directly. We will respond to privacy requests within 30 days.
Your Privacy Matters
We're committed to protecting your privacy while providing the best custom sports card experience. Start creating with confidence.
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