Dick's Sporting Good Credit Card Customer Service Guide

Synchrony Bank manages all Dick's Sporting Goods credit card accounts. This is a common source of confusion — people call Dick's customer service expecting help with billing, and the store representatives have to redirect them to Synchrony. For anything related to statements, payments, interest rates, credit limit increases, or dispute resolution, Synchrony Bank is the right contact. Dick's Sporting Goods store staff can help with loyalty rewards earned through purchases, but the credit account itself lives entirely with Synchrony.

To dispute a charge, contact Synchrony Bank directly using the number on the back of your Dick's Sporting Good credit card. You can also initiate a dispute online through your Synchrony account portal. Have the transaction date, merchant name, and charge amount ready before you call — it speeds up the process significantly. Synchrony typically opens an investigation and issues a provisional credit while they review the claim. The process usually takes 30–60 days for resolution. Keep records of your dispute confirmation number.

The Dick's Sporting Goods ScoreCard program and the credit card are separate but complementary. You earn points through the ScoreCard loyalty program on qualifying purchases, and if you pay with the Dick's Sporting Goods credit card, you can earn points faster on those transactions. Points convert to reward certificates redeemable in-store or online. Manage your ScoreCard account through the Dick's Sporting Goods app or website. For credit-card-specific reward questions — like why a points transaction isn't showing up — Synchrony Bank's customer service line is your best route.

Snapshot prints and ships most orders within 2–3 business days from our facility in Des Moines, Iowa. That timeline covers production and handoff to the carrier — it's genuinely fast for a custom printed product. Orders typically arrive within a week of placing them when you factor in standard transit time. Shipping is free on all USA orders, and every card ships with a free magnetic case already included. No need to pay extra for rush fees or add-on packaging — what you see is what you get.

A clear, well-lit smartphone photo works perfectly for most orders. You don't need a professional camera or studio setup. The key factors are sharpness and lighting — blurry or very dark photos won't print as crisply. Action shots from a game can work well if they're in focus. Portrait-style photos tend to produce the cleanest results because the subject fills more of the frame. If you're unsure about a photo, it's worth trying — the preview step in the ordering process will show you how the card will look before you confirm.

Absolutely. Coaches and team organizers order full team sets through Snapshot regularly — we see it every single season. Each player gets their own individual card with their name, photo, position, and stats. Pack options go up to 18 cards, and you can place multiple orders to cover a larger roster. Every card comes with a free magnetic case, so each player receives a complete, display-ready keepsake. It's one of the most popular use cases on the platform, and the per-card cost stays affordable even when you're ordering for a full lineup.

Every Snapshot card is printed at the standard trading card size: 2.5 inches wide by 3.5 inches tall. That's the same format used for professional sports trading cards — not a novelty size, not oversized, not a postcard. It fits standard card sleeves, binder pages, and the free magnetic case that ships with every order. If you want something bigger, the MEGA Card option is an 11" × 15" poster card — still designed in the trading card style, just scaled up dramatically for wall display or framing.