Why orders lock
A custom card has no value to anyone but you, so once it is in production there is nothing to return it into. That is why Snapshot does not accept returns or exchanges on custom cards, MEGA Cards, Bulk Boxes, or any other personalized product, and why text is locked at checkout.
If you just placed the order
Email info@makesnapshots.com right away with your order number and what needs to change. Whether a change is still possible depends on whether production has started, and the sooner the email arrives the better the odds. There is no guarantee once an order is in the queue.
Before you order: check these
Everything is editable until you pay, so the preview is the moment to catch problems.
- Spelling of the player's name, team, and position
- Jersey number, year, and every stat on the back
- The photo crop, zoomed in to confirm it is sharp
- Which cards are toggled holographic, and the box total
- The shipping address and the chosen shipping service
What is still covered after ordering
A manufacturing defect or visible shipping damage is a different matter from a change of mind. Those are handled by email within 14 days of delivery and may result in a reprint, refund, or credit.
